Casera Search Technology Limited is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If You want to make a complaint, We will:

• Acknowledge it within 5 working days of receipt.
• Normally deal with it fully and provide a final response in writing, within 20 working days of receipt.
• Keep You informed by letter, telephone or email, as You prefer, if We need more time.
• Provide a final response, in writing, at the latest within 40 working days of receipt.
• Liaise, at Your request, with anyone acting formally on Your behalf.

Complaints should be sent to:

Casera Search Technology Limited
Registered Address: 21 Holly Farm Court, Widnes, Cheshire, WA8 9DF
Email: hello@casera.co.uk

If you are not satisfied with our final response, or we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs):

• Tel: 01722 333306
• E-mail: admin@tpos.co.uk
• Website: www.tpos.co.uk

We will cooperate fully with the Ombudsman during an investigation and comply with his final decision.